I cannot control my bed with emitto

Problem

If you're having trouble using your emitto™ system to control your bed, try the following below steps to troubleshoot.

Solution

  1. Try using the handheld pendant. Make sure to try all functions to see if the bed is operating correctly. If there is an issue operating the bed with the handheld pendant, there may be an issue with the bed or pendant itself.

  2. Check to make sure there is no damage to the cable on the handheld pendant, as well as the cables from the bed controller going to power and to the bed.

  3. Ensure that the power cable is plugged into the bed controller and the status light on the bed controller is solid green

  4. If the status light on the bed controller is not solid green (such as flashing or turned off), unplug the power cable from the bed controller, wait 10 seconds, and then plug it back in

  5. Try unplugging the bed controller from the bed and plugged the hand pendant directly into the bed. If this works, there may be an issue with the bed controller.

  6. If you followed all of the above steps and you are still having trouble controlling your bed with the emitto™ system, contact Novalte Support at support@novalte.ca